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Terms & Conditions, Privacy Policy and Cookies

Terms and Conditions - no red tape

We like to just things simple. Our terms and conditions are straight forward without the red tape!

These terms and conditions were last updated on 05/10/2018. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means www.thepresentfinder.co.uk. “You” or “your” means the person accessing, using or ordering from our website over the Internet. Additional Terms and Conditions apply to users joining our Affiliate Scheme.

Etail Systems

Etail Systems hosts and maintains this website on behalf of www.thepresentfinder.co.uk. Goods are supplied by www.thepresentfinder.co.uk directly to you and the contract of sale then exists between you and www.thepresentfinder.co.uk. These terms and conditions cover all sales made through this website.

Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Prices other than those in GBP are shown for guidance purposes only. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Payment methods

You may order online using a credit / debit card (We accept  Master Card, Visa ). You may order by telephoning us and pay using your credit / debit card. You may print and post your order to us and pay by credit / debit card or cheque Cheques should be made payable to The Present Finder. 

Offers & Promotions

Please be aware that only one Offer or Promotion Code can be used in conjunction with each order. (i.e A free postage offer cannot be used together with a discount promotion code). Our system will automatically calculate which is the most advantageous offer for each order. Voucher codes or offers can not be added to your order after the order has been placed.

Users placing orders through our affiliate programme are subject to terms and conditions of the affiliate used and that of The Present Finder affiliate programme. Please contact us for more information.

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

Delivery arrangements

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

Any delivery times quoted are estimates. Refunds for missing parcels will be issued in accordance with any required waiting period or time frame as set by Royal Mail or our courier company.

Cooling off period and cancellation / returns

We want you to be satisfied every time you shop with us. Our "no quibble" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods within 10 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

  • Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
  • Sealed audio / video recordings or computer software which have been opened
  • Goods made to the customer's personal specifications

Where you wish to return non-personalised goods, please send them back to:

Returns Department, The Present Finder Ltd, Woodview Road, Paignton, Devon, TQ4 7NG.

It is vital that with the return you give full details of your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail:
customerservices@thepresentfinder.co.uk. Telephone: +44 (0)333 240 6092 (9 - 5 Monday to Friday. We aim to:

  • Acknowledge complaints within 5 working days
  • Advise you how long it will take to resolve the complaint
  • Keep you informed throughout the process

Offensive or age restricted material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. sparklers, indoor fireworks, alcoholic goods). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at customerservices@thepresentfinder.co.uk

Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Etail Systems and / or www.thepresentfinder.co.uk. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. Thawte provides our SSL security, the market leader for digital certificates worldwide, securing over 100,000 websites in more than 50 countries. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security. If you have any questions about the security at our website, you can send an e-mail to customerservices@thepresentfinder.co.uk

Privacy Policy and Cookie Statement

Your details are safe at all times.

The Present Finder is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.

Data Security

The information that we hold is held securely in accordance with our internal security policy and the law. We do not store credit or debit card details. Data may be stored for up to 5 years, but we will never keep it for longer than necessary.

We may share your data with 3rd parties for the following reasons:

  • To fulfil your order - we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
  • To send you marketing information - you may choose not to be sent this information, please see marketing preferences below
  • For the purpose of understanding our customers better - we may pass on information for research or profiling purposes. We will only pass on the information that they need to perform their function. 
  • If you have agreed to receive mailing and offers from 3rd party companies whose products we thought might interest you - we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below

 

What data do we collect?

We hold your information for the purpose of administering your account, fulfilling orders and marketing. During registration and ordering process we may collect some or all of the following information.

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases, your card details
  • Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
  • Other information relevant to customer surveys and/or offers

 

We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details by clicking My Account at the top of each webpage. You may also check, amend or remove your personal details by contacting us, writing or telephoning us.

We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals.

Email & Telephone Data

We will never pass on your email address or telephone number to any 3rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.

Marketing and updating your contact preferences

By buying or registering an account with The Present Finder we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.

You can update your contact preferences at any time by ringing our customer services department on 0333 240 6092* or writing to the address below.

Sharing of Data within our Group

The Present Finder is part of Suttons Group which includes Suttons, Dobies, The Organic Catalogue, National Bee Supplies and The Present Finder. From time to time we may contact you with information and offers from other parts of our group. You may change or update these at any time by ringing our customer services department on 0333 240 6092* or writing to the address below.

Definition of profiling

Our communications are designed to tell you about the benefits we can offer, so that you will be the first to hear about new products, events and news. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

The Abacus Alliance

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy

Definition of trusted retail partners

By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories.

Transfer of Data outside of the European Economic Area (EEA)

From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy

Our Contact details:

The Present Finder is part of Suttons Consumer Products. 

Woodview Road
Paignton
TQ4 7NG

Registered in England and Wales: 04074570

Customer Services: 0333 240 6092*

Contact us here

*Monday- Friday 8.30am to 5pm. Charges to 03 numbers are the same as UK standard landlines numbers starting in 01 or 02. Mobile providers may vary.

Cookies

A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site.We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

Surveys & Contests

From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

Terms and conditions

The Present Finder

Payment

EST. 2000
Copyright © 2018 The Present Finder, All rights reserved. Woodview Road, Paignton, Devon, TQ4 7NG, United Kingdom

EST. 2000
Copyright © 2018 The Present Finder, All rights reserved. Woodview Road, Paignton, Devon, TQ4 7NG, United Kingdom