Mon-Sun 8am - 10pm
Unfortunately we are no longer able to offer a gift wrapping service. However, be sure to keep an eye out for our Gift Boxed products for the perfect instant present.
A. If you would rather shop offline, then talk to one of our helpful telephone operators on 0333 240 6092.
Or why not order via Post. Simply use the order form in the back of the catalogue and pay with either a credit/debit card or cheque made payable to The Present Finder Ltd.
Not got a catalogue? Let us help - view catalogue!
All orders are processed within 24 hours of receiving your order and despatched using your chosen delivery time frame.
You can place an order via telephone by calling 0333 240 6092 between the hours of 8am - 10pm. All you need is a description of the product or if you have our catalogue you can use the item number.
NO we don't! We are very sensitive to the fact you are buying a present and you do not want the recipient to see how much you paid for it. Nor do we send them a catalogue. We are also very careful when we leave messages - not to give away any surprises. If you are sending an item to yourself, then we do include a detailed Delivery Note, but with no prices. Please contact firstname.lastname@example.org for an invoice with prices.
Orders are either despatched via Royal Mail 1st or 2nd class or via courier. Delivery method is chosen dependant on the size, weight and value of the order and is subject to stock availability. If your order is despatched via Courier, a signature is required but if you are not home, our courier will attempt to deliver to one of your neighbours and they will put a card through your door to let you know which neighbour has taken the delivery in for you. If a signature cannot be achieved, they will put a card through your door so you can arrange a redelivery.
A.This depends on a number of criteria: If the product is faulty call our Customer Service team on 0333 240 6092 and we will arrange for the item to be replaced.
If you do not want the item(s) you have ordered, they are not personalised just return it within 14 days for a full refund or exchange. Please follow the instructions on our returns page and download our super simple returns form. Once we have received and checked the goods, we will then process a refund of the product costs directly back onto the card you originally used to place the order.