Gift wrapping is available on certain item and is charged by the item. If you have any problems with this function, please call our Customer Service team on 01935 815195
If using the internet is scary and you don’t want to talk to one of our helpful telephone operators then you are welcome to order via Post. Simply use the order form in the back of the catalogue and pay with either a credit/debit card or send us a cheque made payable to The Present Finder Ltd. If you don’t have a catalogue, simply fill in the form by clicking ‘Free Catalogue’ on the home page or call our Customer Services team on 01935 815195.
All orders are processed within 24 hours of receiving your order and despatched using your chosen delivery time frame.
You can place an order via telephone by calling 0344 482 1450 between the hours of 8am - 10pm. All you need is a description of the product or if you have our catalogue you can use the item number.
Yes - we send most of our items to most countries in the world including BFPO. If the destination is outside the EU we automatically remove the VAT. If there is a country not listed, please ask and we can usually add it to our list!
NO we don't! We are very sensitive to the fact you are buying a present and you do not want the recipient to see how much you paid for it. Nor do we send them a catalogue. We are also very careful when we leave messages - not to give away any surprises. If you are sending an item to yourself, then we do include a detailed Delivery Note, but with no prices. Please contact firstname.lastname@example.org for an invoice with prices.
Orders are either despatched via Royal Mail 1st or 2nd class or via courier. Delivery method is chosen dependant on the size, weight and value of the order and is subject to stock availability. If your order is despatched via Courier, a signature is required but if you are not home, our courier will attempt to deliver to one of your neighbours and they will put a card through your door to let you know which neighbour has taken the delivery in for you. If a signature cannot be achieved, they will put a card through your door so you can arrange a redelivery.
This depends on a number of criteria: If the product is Faulty then call our Customer Service team on 01935 815195 who will arrange for the item to be replaced.
If you do not want the item(s) you have ordered, they are not personalised and you are within the 10 working days of our returns policy then call our Customer Service team on 01935 815195 and they will send you a Returns Form so you can send the item(s) back to us. Once we have received and checked the goods, we will then process a refund of the product costs directly back onto the card you originally used to place the order.
If you want to return item(s) to us and are outside of the 10 working days of our returns policy, please follow point 2 above but we will not refund your card but send you a Gift Voucher to the value of the product cost.