I’m sure that you will have received many emails similar to this one so I promise to keep it brief. Firstly we want to express our heartfelt best wishes to all our customers and staff who have supported our business in these difficult times. We have made the hard decision to take a (hopefully short) break from taking orders on the Present Finder website.
Please rest assured our buyers are working behind the scenes bringing many exciting new products into the range and our designers will be working on a catalogue for Christmas 2020 as usual. As soon as we are in a position to re-open the website we will be back with lots of amazing new gift ideas for you and your family. In the meantime, please stay safe, and we look forward to the return of more normal times as soon as possible.
David Robinson, Managing Director
With so many people having to stay at home there has been a significant uplift in orders. We are working extra shifts to ensure that these are sent out as quickly as possible but please do try to be patient if it takes a little longer than usual.
We will continually update the ‘current questions’ section on this page to let you know how long orders are taking and you can of course also check online whether your own goods have been despatched. For tracking information on your order please go to your account by clicking 'Log In' on the website. Once the order has been sent out to you it will be updated to say "Order Despatched".
We have also had a big uplift in the number of customers phoning to place orders as well as asking about the progress of their orders and unfortunately, we are just not able to answer them all. We are keen to move more staff into the pick, pack and despatch area in order to get orders delivered to you as quickly as possible so we have decided to make the unusual and difficult decision to stop taking telephone calls with immediate effect, for a period whilst we concentrate on despatching orders. More orders than ever are being sent out and if you’ve ordered online then the stock has been reserved for you.
Our customer care team are working hard to respond to emails and can still be contacted. However, please be aware that we are receiving many more emails than normal for this time of year and we have fewer staff to handle them as we have moved some of our team onto packing out orders. It would be very much appreciated if you would only email us if absolutely necessary using the Online Form
Responses are likely to take longer than usual because of the exceptional levels of demand so we would ask for your patience while our staff do their very best to get back to you.
We enjoy speaking with our customers, by phone and will switch the phone lines back on as soon as possible. In the meantime, we apologise but hope that you will understand.
These are exceptional times.
Unfortunately we are no longer able to offer a gift wrapping service. However, be sure to keep an eye out for our Gift Boxed products for the perfect instant present.
We can accept posted orders. Simply use/complete the order form included at the back of your catalogue and remember to include your payment details, pay with either a credit/debit card (we accept MasterCard and VISA).
Haven't got a catalogue, fear not - Let us help and view our online catalogue here or request a copy!
All orders are processed within 24 hours of receiving your order (working hours are Mon to Fri, 8.30m to 5pm) and despatched using your chosen delivery service.
Unfortunately, our phone lines are currently closed due to the extremely high demand for orders we've seen. We will re-open our lines as soon as possible. Please check back here regularly for more information. If you require assistance, please contact us by email.
NO we don't! We are very sensitive to the fact you are buying a present and you do not want the recipient to see how much you paid for it. Nor do we send them a catalogue. We are also very careful when we leave messages - not to give away any surprises. If you are sending an item to yourself, then we do include a detailed Delivery Note, but with no prices. Please contact email@example.com for an invoice with prices.
Orders are either despatched via Royal Mail 1st or 2nd class or via courier. Delivery method is chosen dependant on the size, weight and value of the order and is subject to stock availability. If your order is despatched via Courier, a signature is required but if you are not home, our courier will attempt to deliver to one of your neighbours and they will put a card through your door to let you know which neighbour has taken the delivery in for you. If a signature cannot be achieved, they will put a card through your door so you can arrange a redelivery.
This depends on a number of criteria: If the product is faulty call our Customer Service team on 0333 240 6092, Monday to Friday, from 8.30am to 5pm and we can discuss this with you and arrange for the item to be replaced.
If you do not want the item(s) you have ordered, and they are not personalised or Made To Order, just return the item(s) to us within 14 days of purchase for a full refund or exchange.
Please follow the instructions detailed within in our Returns Policy and download our super-simple returns form. Once we have received and checked the goods, we will then process a refund of the product costs directly back onto the card you originally used to place the order.