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Returns Policy

No quibble moneyback guarantee

We offer a No Quibble Moneyback Guarantee. Simple!

We like to keep things simple. If for any reason you would like to return an item to us, just return it within 14 days for a full refund or exchange. Please click here to download our super simple returns form and follow the instructions below:

Returning something after Christmas?

We know that very occasionally you might select and gift and it is not perfect for the intended recipient. In the unhappy event that this happens, you will be assured to know that, if you buy something from us as a gift for Christmas we will an exchange or refund up to 8th January 2020.

Please note the following terms and conditions:

  • Items must be returned in (1) Saleable condition and (2) Original packaging.
  • Personalised, made-to-order, self-assembly or undergarments cannot be refunded or exchanged unless faulty.
  • We are happy to offer a full refund on items returned to us within 14 days.
  • For items purchased as Christmas Presents between 24th September 2019 and 24th December 2019, we will process returns up to the 8th January 2020.
  • Please note that if the parcel is over 3kg in weight it cannot be returned by Royal Mail. In this event, please contact our customer services team.
  • The Present Finder will only accept responsibility for the cost of returning any faulty items.
  • A restocking fee may apply in circumstances where a supplier charge is incurred.


To process your return, see the instructions below:

  • Please download our Returns Form
  • Please ensure you note (1) Reason for return and (2) Action required.
  • Your Order Number must appear on the Returns Form and Label.
  • Cut off the label below and affix to the parcel. Don’t forget to enclose the returns form in the package before you seal it up.
  • Take the package to your local post office.


If you have any questions please do not hesitate to contact us

Tel: 0333 240 6092

Email: customerservices@thepresentfinder.co.uk

Download Returns Form


EST. 2000
Copyright © 2019 The Present Finder, All rights reserved. Woodview Road, Paignton, Devon, TQ4 7NG, United Kingdom