Returns Policy

No quibble moneyback guarantee

We offer a No Quibble 100% Moneyback Guarantee. Simple!

We like to keep things simple. If for any reason you would like to return an item to us, just complete our simple Returns Form and return with your package to us within 14 days of purchase for a full refund or exchange. Download Returns Form and follows the instructions below:

Returning something after Christmas?

We know that very occasionally you might select a gift and it is not perfect for the intended recipient. In the unhappy event that this occurs, you will be assured to know that, if you buy an item(s) from us as a gift for Christmas we will exchange or refund up to 8th January 2020.

Please note the following Terms and Conditions:

  • Items must be returned in (1) Saleable condition and (2) Original packaging.
  • Personalised, made-to-order, self-assembly or undergarments cannot be refunded or exchanged unless faulty.
  • We are happy to offer a full refund on items returned to us within 14 days of purchase.
  • For items purchased as Christmas Presents between 24th September 2020 and 24th December 2020, we will process returns up to the 8th January 2021.
  • Please note that if the parcel is over 3kg in weight it cannot be returned by Royal Mail. In this event, please contact our Customer Services Team.
  • We will only accept responsibility for the cost of returning any faulty items.
  • A restocking fee may apply in circumstances where a supplier charge is incurred.


To process your return, see the instructions below:

  • Please download our Returns Form
  • Please ensure you note (1) Reason Code for return and (2) Action required.
  • Your Order Number must appear on the Returns Form and Return Label you affix to the front of the package.
  • Cut off the bottom section return label and affix to the package. Don’t forget to enclose the completed Returns Form in the package before you seal it up (returns cannot be processed without the completed Returns Form)
  • Take the package to your local Post Office.


If you have any questions please do not hesitate to contact us

Tel: 07786 736 718 - Mon to Fri, 8.30am to 5pm



Download Returns Form


EST. 2000
Copyright © 2021 The Present Finder, All rights reserved. Unit 7, The Centurion Centre, Castlegate Business Park, Old Sarum, Salisbury, Wilts SP4 6QX