We offer a No Quibble Moneyback Guarantee. Simple!
If you would like to return an item / items to us after you have bought it - that is not a problem.
Please note the following terms and conditions:
- Items must be returned in (1) Saleable condition (2) Original packaging.
- Personalised, made-to-order, self-assembly or undergarments cannot be refunded or exchanged unless faulty.
- We are happy to offer a full refund on items returned to us within 30 days.
- For items purchased as Christmas Presents, we will process returns up to the 31st January in the new year.
- Please note that if the parcel is over 2kg in weight it cannot be returned by Royal Mail. In this event, please contact our customer services team.
- The Present Finder will only accept responsibility for the cost of returning any faulty items.
- A restocking fee may apply in circumstances where a supplier charge is incurred.
To process your return, see the instructions below:
- Please download our Returns Form
- Please note (1) Reason for return (2) Action required.
- Your Order Number must appear on the Returns Form and Label.
- Cut off the label below and affix to the parcel. Don’t forget to enclose this returns form in the package before you seal it up.
- Take the package to the counter in your local post office.
If you have any questions please do not hesitate to contact us
Tel: 01935 815195
Download Returns Form