Birthday Gift Ideas Unusual Presents - The Present Finder

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5 Star Customer Service

Returns Policy

We offer a No Quibble Moneyback Guarantee. Simple!

If you would like to return an item / items to us after you have bought it - that is not a problem.

Please note the following terms and conditions:

  • Items must be returned in (1) Saleable condition (2) Original packaging.
  • Personalised, made-to-order, self-assembly or undergarments cannot be refunded or exchanged unless faulty.
  • We are happy to offer a full refund on items returned to us within 30 days.
  • For items purchased as Christmas Presents, we will process returns up to the 31st January in the new year.
  • Please note that if the parcel is over 2kg in weight it cannot be returned by Royal Mail. In this event, please contact our customer services team.
  • The Present Finder will only accept responsibility for the cost of returning any faulty items.
  • A restocking fee may apply in circumstances where a supplier charge is incurred.

 

To process your return, see the instructions below:

  • Please download our Returns Form
  • Please note (1) Reason for return (2) Action required.
  • Your Order Number must appear on the Returns Form and Label.
  • Cut off the label below and affix to the parcel. Don’t forget to enclose this returns form in the package before you seal it up.
  • Take the package to the counter in your local post office.

 

If you have any questions please do not hesitate to contact us

Tel: 01935 815195

Email: customerservices@thepresentfinder.co.uk

Download Returns Form

Returns Policy

The Present Finder

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