FAQ

Unfortunately we are no longer able to offer a gift wrapping service. However, be sure to keep an eye out for our Gift Boxed products for the perfect instant present.  

We can accept posted orders. Simply use/complete the order form included at the back of your catalogue and remember to include your payment details, pay with either a credit/debit card (we accept MasterCard and VISA).

Haven't got a catalogue, fear not - Let us help and view our online catalogue here or request a copy! 

All orders are processed within 24 hours of receiving your order (working hours are Mon to Fri, 8.30m to 5pm) and despatched using your chosen delivery service.

Our order line is ready and waiting to take your order on 07786 736 718

NO we don't! We are very sensitive to the fact you are buying a present and you do not want the recipient to see how much you paid for it. Nor do we send them a catalogue. We are also very careful when we leave messages - not to give away any surprises. If you are sending an item to yourself, then we do include a detailed Delivery Note, but with no prices.  Please contact customerservices@thepresentfinder.co.uk for an invoice with prices.

Orders are either despatched via Royal Mail 1st or 2nd class or via courier. Delivery method is chosen dependant on the size, weight and value of the order and is subject to stock availability. If your order is despatched via Courier, a signature is required but if you are not home, our courier will attempt to deliver to one of your neighbours and they will put a card through your door to let you know which neighbour has taken the delivery in for you. If a signature cannot be achieved, they will put a card through your door so you can arrange a redelivery.

This depends on a number of criteria: If the product is faulty call our Customer Service team on 07786 736 718, Monday to Friday, from 8.30am to 5pm and we can discuss this with you and arrange for the item to be replaced.

If you do not want the item(s) you have ordered, and they are not personalised or Made To Order, just return the item(s) to us within 14 days of purchase for a full refund or exchange.

Please follow the instructions detailed within in our Returns Policy and download our super-simple returns form. Once we have received and checked the goods, we will then process a refund of the product costs directly back onto the card you originally used to place the order.